libredesk

Open source, self-hosted customer support software for email, live chat, and WhatsApp. Distributed as a single binary.

Visit libredesk.io for more info. Check out the live demo.

Features

Inbox and channels

• Shared inbox: Handle email, live chat, and WhatsApp conversations in one place.
• Live chat: Add a real-time chat widget to your website.
• WhatsApp: Connect a number through the Meta Cloud API.
• Inbox organization: Use teams, tags, custom statuses, custom attributes, snoozing, and search.

Help center and AI

• Help center: Publish a searchable, multilingual knowledge base.
• AI assistant: Answer live chat questions using your knowledge base and hand conversations to an agent when needed.
• Agent copilot: Draft replies, summarize conversations, and find answers without leaving the inbox.

Workflow and reporting

• Automations: Tag, assign, and route conversations using rules you define.
• Macros: Send saved replies and apply conversation actions in one step.
• Auto assignment: Distribute incoming conversations by agent capacity or your own criteria.
• SLA management: Set response targets and get notified about conversations at risk of breaching them.
• CSAT and analytics: Collect customer ratings and track response times, resolution rates, and agent activity.

Administration and integrations

• Permissions and SSO: Create roles with per-action permissions and sign in through Google, Microsoft, or another OIDC provider.
• Activity logs: Review actions performed by agents and admins.
• API and webhooks: Connect LibreDesk to other systems and workflows.

See libredesk.io for the full feature set, or try the live demo.

Installation

Railway (1-click deploy)

The fastest way to get a libredesk instance running. Railway provisions the app, Postgres, and Redis for you.

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Docker

The latest image is available on DockerHub at libredesk/libredesk:latest

# Download the compose file and sample config file in the current directory.
curl -LO https://github.com/abhinavxd/libredesk/raw/main/docker-compose.yml
curl -LO https://github.com/abhinavxd/libredesk/raw/main/config.sample.toml

# Copy the config.sample.toml to config.toml and edit it as needed.
cp config.sample.toml config.toml

# Run the services in the background.
docker compose up -d

# Setting System user password.
docker exec -it libredesk_app ./libredesk --set-system-user-password

Go to http://localhost:9000 and login with username System and the password you set using the --set-system-user-password command.

See installation docs

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Binary

• Download the latest release and extract the libredesk binary.
• Edit config.toml as needed.
• ./libredesk --install to setup the Postgres DB.
• Run ./libredesk --set-system-user-password to set the password for the System user.
• Run ./libredesk and visit http://localhost:9000 and login with email System and the password you set using the --set-system-user-password command.

See installation docs

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Developers

• If you are interested in contributing, please read CONTRIBUTING.md first.
• For local development and setup, refer to the developer setup.
• For planned features and project direction, see ROADMAP.md.

The backend is written in Go and the frontend is Vue.js 3 with Shadcn UI.

Translators

You can help translate libredesk into your language on Crowdin.