Multi-Agent Custom Automation Engine Solution Accelerator
Welcome to the Multi-Agent Custom Automation Engine solution accelerator, designed to help businesses leverage AI agents for automating complex organizational tasks. This accelerator provides a foundation for building AI-driven orchestration systems that can coordinate multiple specialized agents to accomplish various business processes.
When dealing with complex organizational tasks, users often face significant challenges, including coordinating across multiple departments, maintaining consistency in processes, and ensuring efficient resource utilization.
The Multi-Agent Custom Automation Engine solution accelerator allows users to specify tasks and have them automatically processed by a group of AI agents, each specialized in different aspects of the business. This automation not only saves time but also ensures accuracy and consistency in task execution.
Note: With any AI solutions you create using these templates, you are responsible for assessing all associated risks and for complying with all applicable laws and safety standards. Learn more in the transparency documents for Agent Service and Agent Framework.
Solution overview
The solution leverages Azure OpenAI Service, Azure Container Apps, Azure Cosmos DB, and Azure Container Registry to create an intelligent automation pipeline. It uses a multi-agent approach where specialized AI agents work together to plan, execute, and validate tasks based on user input.
Solution architecture
Agentic architecture
Additional resources
Agent Framework Documentation
Azure AI Foundry Documentation
Azure Container App documentation
Key features
Click to learn more about the key features this solution enables
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Allows people to focus on what matters
By doing the heavy lifting involved with coordinating activities across an organization, people’s time is freed up to focus on their specializations.
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Enabling GenAI to scale
By not needing to build one application after another, organizations are able to reduce the friction of adopting GenAI across their entire organization. One capability can unlock almost unlimited use cases.
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Applicable to most industries
These are common challenges that most organizations face, across most industries.
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Efficient task automation
Streamlining the process of analyzing, planning, and executing complex tasks reduces time and effort required to complete organizational processes.
Quick deploy
How to install or deploy
Follow the quick deploy steps on the deployment guide to deploy this solution to your own Azure subscription.
Note: This solution accelerator requires Azure Developer CLI (azd) version 1.18.0 or higher. Please ensure you have the latest version installed before proceeding with deployment. Download azd here.
Note: If deploying from a local environment (Option D in the deployment guide), this solution accelerator requires Bicep CLI version 0.33.0 or higher to compile infrastructure templates. Install Bicep.
Click here to launch the deployment guide
Note: Some tenants may have additional security restrictions that run periodically and could impact the application (e.g., blocking public network access). If you experience issues or the application stops working, check if these restrictions are the cause. In such cases, consider deploying the WAF-supported version to ensure compliance. To configure, Click here.
⚠️ Important: Check Azure OpenAI Quota Availability
To ensure sufficient quota is available in your subscription, please follow quota check instructions guide before you deploy the solution.
Prerequisites and Costs
To deploy this solution accelerator, ensure you have access to an Azure subscription with the necessary permissions to create resource groups and resources. Follow the steps in Azure Account Set Up.
Check the Azure Products by Region page and select a region where the following services are available: Microsoft Foundry Service, Foundry Models, Azure AI Search, and Search Semantic Ranker.
Here are some example regions where the services are available: Australia East, East US2, France Central, Japan East, Norway East, Sweden Central, UK South, West US.
Pricing varies per region and usage, so it isn’t possible to predict exact costs for your usage. The majority of the Azure resources used in this infrastructure are on usage-based pricing tiers. However, Azure Container Registry has a fixed cost per registry per day.
Use the Azure pricing calculator to calculate the cost of this solution in your subscription. Review a sample pricing sheet for the architecture.
⚠️ Important: To avoid unnecessary costs, remember to take down your app if it’s no longer in use,
either by deleting the resource group in the Portal or running azd down.
Business Scenario
Companies maintaining and modernizing their business processes often face challenges in coordinating complex tasks across multiple departments. They may have various processes that need to be automated and coordinated efficiently. Some of the challenges they face include:
- Difficulty coordinating activities across different departments
- Time-consuming process to manually manage complex workflows
- High risk of errors from manual coordination, which can lead to process inefficiencies
- Lack of available resources to handle increasing automation demands
By using the Multi-Agent Custom Automation Engine solution accelerator, users can automate these processes, ensuring that all tasks are accurately coordinated and executed efficiently.
Business value
Click to learn more about what value this solution provides
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Process Efficiency
Automate the coordination of complex tasks, significantly reducing processing time and effort.
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Error Reduction
Multi-agent validation ensures accurate task execution and maintains process integrity.
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Resource Optimization
Better utilization of human resources by focusing on specialized tasks.
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Cost Efficiency
Reduces manual coordination efforts and improves overall process efficiency.
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Scalability
Enables organizations to handle increasing automation demands without proportional resource increases.
Use Case
Click to learn more about what use cases this solution provides
| Use Case |
Persona |
Challenges |
Summary/Approach |
| Product Marketing |
Marketing Executive |
Marketing release plans require input from multiple teams (engineering, design, compliance), which often leads to delays and misalignment. Traditional planning involves repetitive tasks like drafting timelines, assigning owners, and validating compliance, which are prone to mistakes. |
Through an agentic approach the Multi-agent speeds up release planning by automating repetitive tasks and enhances collaboration with dynamic agent teams that adapt to campaign needs. |
| Onboarding Employee |
HR Manager |
Traditional onboarding involves multiple disconnected steps—HR paperwork, IT setup, compliance training—which often require manual coordination and lead to delays. Manual steps slow collaboration and increase overhead, reducing efficiency and employee experience. |
Designed to streamline the complex process of bringing new hires into an organization using a modular, agentic architecture. |
| Retail Remediation |
Customer Success Manager |
This approach is seeking a smarter way to manage workflows and ensure customer satisfaction. Challenges include difficulty engaging the right agents, inefficiencies from manual processes, fragmented data, and limited security controls. |
Using the Multi-Agent Custom Automation Engine, the Customer Success Manager recruits intelligent agents to analyze satisfaction and recommend steps for remediation. The platform’s modular design and reasoning capabilities allow for analyzing dependencies, planning transitions, and reducing manual rework. |
| RFP Reviewer |
VP of Finance |
Reviewing RFPs manually under tight deadlines is challenging. Compliance checks and risk assessments slow progress, leaving critical gaps and delaying decisions. |
Multi-Agent RFP Reviewer is an intelligent platform addresses these issues by deploying AI agents to review RFPs, identify risks, recommend remediation, and execute actions seamlessly - transforming a labor-intensive process into a fast, accurate, and compliant workflow. |
| Contract Compliance Reviewer |
Compliance Counsel |
Reviewing Contracts for compliance manually under tight deadlines is challenging. Compliance checks and risk assessments slow progress, leaving critical gaps and delaying decisions. |
Multi-Agent Contract Compliance Reviewer is an intelligent platform addresses these issues by deploying AI agents to review Contracts, identify risks, recommend remediation, and execute actions seamlessly - transforming a labor-intensive process into a fast, accurate, and compliant workflow. |
| Content Generation |
Marketing Creative |
Accelerate your marketing content creation by leveraging AI to interpret creative briefs and generate on-brand, multimodal content. The solution helps marketing teams reduce time-to-market for campaigns by automating the creation of compliant marketing copy and images grounded in product data. |
This solution leverages a team of agents to interpret creative briefs, retrieve product information, generate marketing content, and validate brand compliance. |
Supporting documentation
Security guidelines
This template uses Azure Key Vault to store all connections to communicate between resources.
This template also uses Managed Identity for local development and deployment.
To ensure continued best practices in your own repository, we recommend that anyone creating solutions based on our templates ensure that the GitHub secret scanning setting is enabled.
You may want to consider additional security measures, such as:
Cross references
Check out similar solution accelerators
💡 Want to get familiar with Microsoft’s AI and Data Engineering best practices? Check out our playbooks to learn more
| Playbook |
Description |
| AI playbook |
The Artificial Intelligence (AI) Playbook provides enterprise software engineers with solutions, capabilities, and code developed to solve real-world AI problems. |
| Data playbook |
The data playbook provides enterprise software engineers with solutions which contain code developed to solve real-world problems. Everything in the playbook is developed with, and validated by, some of Microsoft’s largest and most influential customers and partners. |
Provide feedback
Have questions, find a bug, or want to request a feature? Submit a new issue on this repo and we’ll connect.
Responsible AI Transparency FAQ
Please refer to Transparency FAQ for responsible AI transparency details of this solution accelerator.
Disclaimers
This release is an artificial intelligence (AI) system that generates text based on user input. The text generated by this system may include ungrounded content, meaning that it is not verified by any reliable source or based on any factual data. The data included in this release is synthetic, meaning that it is artificially created by the system and may contain factual errors or inconsistencies. Users of this release are responsible for determining the accuracy, validity, and suitability of any content generated by the system for their intended purposes. Users should not rely on the system output as a source of truth or as a substitute for human judgment or expertise.
This release only supports English language input and output. Users should not attempt to use the system with any other language or format. The system output may not be compatible with any translation tools or services, and may lose its meaning or coherence if translated.
This release does not reflect the opinions, views, or values of Microsoft Corporation or any of its affiliates, subsidiaries, or partners. The system output is solely based on the system’s own logic and algorithms, and does not represent any endorsement, recommendation, or advice from Microsoft or any other entity. Microsoft disclaims any liability or responsibility for any damages, losses, or harms arising from the use of this release or its output by any user or third party.
This release does not provide any financial advice, legal advice and is not designed to replace the role of qualified client advisors in appropriately advising clients. Users should not use the system output for any financial decisions, legal guidance or transactions, and should consult with a professional financial advisor and or legal advisor as appropriate before taking any action based on the system output. Microsoft is not a financial institution or a fiduciary, and does not offer any financial products or services through this release or its output.
This release is intended as a proof of concept only, and is not a finished or polished product. It is not intended for commercial use or distribution, and is subject to change or discontinuation without notice. Any planned deployment of this release or its output should include comprehensive testing and evaluation to ensure it is fit for purpose and meets the user’s requirements and expectations. Microsoft does not guarantee the quality, performance, reliability, or availability of this release or its output, and does not provide any warranty or support for it.
This Software requires the use of third-party components which are governed by separate proprietary or open-source licenses as identified below, and you must comply with the terms of each applicable license in order to use the Software. You acknowledge and agree that this license does not grant you a license or other right to use any such third-party proprietary or open-source components.
To the extent that the Software includes components or code used in or derived from Microsoft products or services, including without limitation Microsoft Azure Services (collectively, “Microsoft Products and Services”), you must also comply with the Product Terms applicable to such Microsoft Products and Services. You acknowledge and agree that the license governing the Software does not grant you a license or other right to use Microsoft Products and Services. Nothing in the license or this ReadMe file will serve to supersede, amend, terminate or modify any terms in the Product Terms for any Microsoft Products and Services.
You must also comply with all domestic and international export laws and regulations that apply to the Software, which include restrictions on destinations, end users, and end use. For further information on export restrictions, visit https://aka.ms/exporting.
You acknowledge that the Software and Microsoft Products and Services (1) are not designed, intended or made available as a medical device(s), and (2) are not designed or intended to be a substitute for professional medical advice, diagnosis, treatment, or judgment and should not be used to replace or as a substitute for professional medical advice, diagnosis, treatment, or judgment. Customer is solely responsible for displaying and/or obtaining appropriate consents, warnings, disclaimers, and acknowledgements to end users of Customer’s implementation of the Online Services.
You acknowledge the Software is not subject to SOC 1 and SOC 2 compliance audits. No Microsoft technology, nor any of its component technologies, including the Software, is intended or made available as a substitute for the professional advice, opinion, or judgment of a certified financial services professional. Do not use the Software to replace, substitute, or provide professional financial advice or judgment.
BY ACCESSING OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT THE SOFTWARE IS NOT DESIGNED OR INTENDED TO SUPPORT ANY USE IN WHICH A SERVICE INTERRUPTION, DEFECT, ERROR, OR OTHER FAILURE OF THE SOFTWARE COULD RESULT IN THE DEATH OR SERIOUS BODILY INJURY OF ANY PERSON OR IN PHYSICAL OR ENVIRONMENTAL DAMAGE (COLLECTIVELY, “HIGH-RISK USE”), AND THAT YOU WILL ENSURE THAT, IN THE EVENT OF ANY INTERRUPTION, DEFECT, ERROR, OR OTHER FAILURE OF THE SOFTWARE, THE SAFETY OF PEOPLE, PROPERTY, AND THE ENVIRONMENT ARE NOT REDUCED BELOW A LEVEL THAT IS REASONABLY, APPROPRIATE, AND LEGAL, WHETHER IN GENERAL OR IN A SPECIFIC INDUSTRY. BY ACCESSING THE SOFTWARE, YOU FURTHER ACKNOWLEDGE THAT YOUR HIGH-RISK USE OF THE SOFTWARE IS AT YOUR OWN RISK.
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